Oops! I Chose The Wrong Cellphone Carrier!

Whoa, I am going to show my age here! I have had a cellphone since 1998. The very first cellphone I had was a bulky phone with huge buttons, a green screen, and DOS looking lettering, I thought I was uber cool for having a mobile phone during a time when most people didn’t, but looking back on it, that was one hideous device! Compared to what I have now, I was living an analog life!

Fast forward a few years when I switched cellphone companies because I thought I was getting a good deal. I selected this carrier because I was also getting my soon to be teenage son a phone for safety reasons, and wanted a plan that gave me a discount for having more than one line. I was pretty happy with this carrier, until the unthinkable happened.

They disconnected our lines.

I paid the bill at one of their payment kiosks located in their store, but I guess I paid it less 38 cents. So I was surprised the next day when a family member called me on my home phone saying they tried to call me on my cellphone but it was disconnected. Disconnected? That couldn’t be!

I immediately called my provider to see what the issue was, since I know I paid the bill. And I was met with their standard slogan when you are disconnected because on non-payment. “Would you like to restore service today for your past due balance of thirty eight cents?”

Really? You disconnected me because of a whole 38 cents?

After gaining my composure, I asked for her manager, who promptly restored my service and apologized for the error. And when my contract was up with said company, I did not renew. I got out of there!

Picking a cellphone company can be tricky. But it’s important to find one that doesn’t treat you like a number, and who won’t cut you off because you owe them 38 cents.

Here’s a cute video which says it better than I can! :

With so many choices, you’d think cellphone companies would get it together and offer superior service. Don’t you agree?

Disclosure: Compensation was provided by U.S. Cellular via Glam Media.  The opinions expressed herein are those of the author and are not indicative of the opinions or positions of U.S. Cellular.

Image used by permission from Getty Images